Privacy Policy for MedicareAdvisorHub.com

Effective Date: 06/26/2024

Introduction

MedicareAdvisorHub.com is committed to protecting your privacy and ensuring the security of your protected health information (PHI) and personally identifiable information (PII). This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information in accordance with the Health Insurance Portability and Accountability Act (HIPAA). This policy applies to all services provided by Medicare Advisor Hub, which include selling Medicare Advantage, Medicare Supplement, and Prescription Drug Plans.

Scope

This Privacy Policy applies to all users of the MedicareAdvisorHub.com website, including visitors, registered members, and any other individuals who interact with our services.

Protected Health Information (PHI) and Personally Identifiable Information (PII)

PHI includes any information about your health status, medical conditions, healthcare services provided to you, and payment for healthcare services that can be linked to you personally. PII includes any information that can be used to identify you, such as your name, age, and phone number.

Collection of Information

We may collect the following types of information:

• Personal Information: Name, contact information (e.g., email address, phone number), and demographic details.

• Health Information: Medical history, health conditions, treatment records, and other health-related information you provide.

• Usage Data: Information about how you use our website, including IP address, browser type, and pages visited.

Use and Disclosure of PHI and PII

We use and disclose your PHI and PII for the following purposes:

• Treatment: To coordinate and manage your healthcare and related services.

• Payment: To process payments for healthcare services you receive.

• Healthcare Operations: To improve our services, conduct quality assessments, and manage business operations.

• Marketing: To inform you about Medicare Advantage, Medicare Supplement, and Prescription Drug Plans that may be of interest to you.

We may also use and disclose your PHI without your authorization for specific purposes required or permitted by law, including public health activities, reporting abuse or neglect, and complying with legal proceedings.

Your Rights

You have the following rights regarding your PHI and PII:

• Right to Access: You can request a copy of your PHI and PII.

• Right to Amend: You can request corrections to your PHI and PII if you believe it is incorrect or incomplete.

• Right to an Accounting of Disclosures: You can request a list of disclosures we have made of your PHI and PII.

• Right to Request Restrictions: You can request restrictions on how we use or disclose your PHI and PII.

• Right to Confidential Communications: You can request that we communicate with you in a specific manner or at a specific location.

• Right to File a Complaint: You can file a complaint if you believe your privacy rights have been violated.

Security Measures

We implement administrative, technical, and physical safeguards to protect your PHI and PII from unauthorized access, use, or disclosure. Our measures include encryption, access controls, and secure storage systems.

Use of Third-Party Services

• Goguru CRM: We use Goguru CRM for managing customer relationships and forms that handle PHI and PII. Goguru CRM is configured to comply with HIPAA regulations, ensuring the protection of your data.

• Outlook: We use Outlook for email communications. Outlook provides encryption and security features that help protect your information.

• Recorded Voice Calls: We may record voice calls for quality assurance and training purposes. These recordings are stored securely and protected according to HIPAA standards.

Breach Notification

In the event of a breach of your PHI or PII, we will notify you as required by law. We will also report the breach to the Department of Health and Human Services (HHS) and, if necessary, the media.

Business Associates

We may engage third parties to perform services on our behalf, known as business associates. These business associates are required to protect your PHI and PII and comply with HIPAA regulations through signed agreements.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website and updating the effective date.

Contact Information

If you have any questions or concerns about this Privacy Policy or your privacy rights, please contact us:

Medicare Advisor Hub
11 Sunflower Ave, 1st Floor,
Paramus, NJ 07652
Email: info@medicareadvisorhub.com
Phone: 833-585-2450